Updated: Monday 3 August, 2020.
On Monday 27 July, the National WHS Committee met to review our current COVID-19 Safe Plan, going through federal and state government COVID-19 restrictions and adapting the plan accordingly across all six College campuses nationwide. As the risks associated with the potential of contracting COVID-19 varies dramatically from state to state, we have implemented a state by state approach. As a College we are continuing to monitor the COVID-19 situation closely across all states.
If you or your family are impacted by the current situation and are seeking professional support, we recommend that you reach out to the SAP (Student Assistance Program) on 1800 336 207 (24/7), a confidential counselling for study related or personal problems hotline exclusively for Endeavour students, free for a series of sessions.
We acknowledge that these continuous changes are challenging, however, we thank you for your adaptability, resilience and continued commitment to maintaining a COVID-19 free campus.
We would also like to congratulate all students that have remained determined and committed to their studies at this time, this is truly commendable for those that are now ready to graduate as you remain an inspiration to those still on their study journey!
As we continue to adapt and plan together we ask that in all communication and interaction with staff, you remain respectful and align with the Student Code of Conduct.
Based on the directive of the Government of South Australia and the recent update to the Roadmap for easing of restrictions and recovery from COVID-19 planning, the College will align with the recommendation for the easing of the following restrictions from Monday 3 August (subject to change based on the COVID-19 situation and State Government directive).
The health and safety and a COVID-19 free campus remains our top priority and to support this the current procedures including adhering to physical distancing remains in place:
Based on the directive of the WA State Government and the recent updates to the WA Roadmap to COVID-19, restrictions have been relaxed further. The College will align with this recommendation for easing of the following restrictions from Monday 3 August (subject to change based on the COVID-19 situation and State Government Directive).
Updated 7 August, 2020.
An update for our Brisbane and Gold Coast students regarding the recent announcements from the State Government directive, and updated Border Restrictions Direction that will be effective from Saturday 8 of Augus, 1am (AEST) between QLD and NSW. The College will continue to follow State Government directive to support the management of COVID-19, and to ensure our students, staff clients, and the wider community, remain safe and well.
The College is currently working on solutions for students that reside in a postcode outside of the border residents’ zones. A member of the Student Support and academic team will be in contact shortly to support your enrolment at this time.
If you have alternative arrangements to cross the border, so you can continue with your studies, please let us know so that we can note this on file. If you still require support, you can connect with a Student Services team member to discuss your options: 1300 462 887 (ext.2).
In all cases, refer to the State Government directive and the links below to support your decisions at this time. The Student Support team is just a call away, if you would like to discuss this in further detail and to support planning your studies for the remainder of 2020.
Updated Monday 3 August, 2020.
While we acknowledge that Queensland is doing well in terms of managing COVID-19 and is currently in phase 3 of easing restrictions, the close proximity of NSW to the QLD border and its high community spread threat is a concern to the Queensland Government and the WHS Committee.
Consequently, we are cautiously easing restrictions effective from Monday 3 August on the Brisbane and Gold Coast Campuses (subject to change and based on Government Directive).
There have been a few recent cases of QLD residents who have tested positive having travelled to Melbourne and Sydney and we ask that you keep up to date with the latest notifications and adhere to the Queensland Government Health advice and COVID -19 hotspots.
The campuses in Queensland remain open with continued adherence to health and safety protocols in place and based on the directive of the Queensland Government and the recent updates to the Roadmap to easing restrictions Stage 3, the College will align with this recommendation for easing of the following restrictions from Monday 3 August (subject to change based on the COVID-19 situation and State Government Directive).
Connect with the Clinic Manager if you have further questions about these protocols.
As there have been documented cases of COVID-19 in NSW, the state remains in a high-risk category and there will be no major changes to the easing of restrictions taking place at this time (subject to change and based on government directive).
The Sydney campus remains open, with continued adherence to health and safety protocols in place and based on the directive of the NSW Government and the recent updates on the COVID-19 latest news and updates. The College will align with this directive to support the health and safety of all students, clients, and staff at the College and the wider community.
We ask that you remain vigilant about your health and safety at this time as we strive to maintain a COVID-19 free campus environment.
The health and safety and a COVID-19 free campus remains our top priority and to support this the current procedures including adhering to physical distancing remains in place. For practical classes and all clinic sessions, face masks will remain mandatory when the 1.5 metre distancing is not practical to do so.
Based on the Victoria State Government directive, non-essential business closure request, related stay at home restrictions, the Melbourne Campus remains in a high risk category and will remain closed at this time until these restrictions ease, based on State Government directive.
The College is monitoring the situation closely and will adapt the re-opening plans to align with State Government authority and directive advice (subject to change and based on government directive).
The campus will remain closed until further notice. This action will be revisited based on Victorian State Government directive (subject to change based on evolving COVID-19 situation).
The College is monitoring this situation closely and will adapt the campus re-opening plan to align with state government advice.
Please refer to the summary of the previous correspondence:
I am nervous about returning to class with COVID-19 still in the community...
We respect and understand the students may be nervous and anxious about returning to a classroom environment. We would like to assure you that the College has thorough protocols in place which adhere to the best practise standards to support the health and safety of students, staff, and visitors on campus and a COVID-19 free campus. This includes:
All staff have been fully briefed on best practise protocols in this space. Based on your personal circumstances, we recommend that you assess your own situation to support informed risk assessment regarding the suitability of returning to the College environment. This is an individual decision.
If I am sick or have cold or flu like symptoms, can I attend classes on campus?
No. If you present with cold or flu like symptoms you must NOT attend classes on campus. This is to support the health and safety of students, staff and clinic visitors and ensure a COVID-19 free campus. If this is a practical or clinical class, you can connect with your lecturer to support make-up sessions as applicable. The standard clinic makeup process will be in place. In cases where you are unable to make up the classes you may consider the Special Consideration Application, the reform is available on the Student Portal.
I am a student on Access and Equity, and have low immunity. Should I attend classes on campus?
Students who are have health concerns are to continue to study from home or seek medical advice from the health practitioner to support informed risk assessment and decision making regarding the suitability of returning to the college environment.
I have booked a consultation with my lecturer / student services advisor / course progression advisor. Will this consultation be on campus?
No. All student consultations will continue to be conducted online; this can be booked via the LMS > Learning Resources > Consultations tab.
Is the library still open? Can I access and borrow books?
Yes, the library will reopen on campus for reduced hours from 8am to 4pm. Online access to content including library content shall continue online. Refer to the library FAQ for detailed answers to other questions you may also connect with the library via virtual chat.
Will I still have access and be able to use equipment in common areas such as kitchens, fridges, microwaves?
Access to common areas will be limited and you will not be able to utilise the kitchens fridge or microwaves. These are considered high touch and in order to minimise the risk and spread of COVID-19 these areas will not be available while there is still COVID-19 risk of transmission within communities. There will be spaces for you to eat your lunch in line with physical distancing guidelines and you will be required to plan your food on campus without the use of kitchen facilities for the immediate future.
Can I still eat my lunch on campus?
Yes, you can still eat your lunch on campus we ask you to be mindful of physical distancing guidelines. All high touch point common areas such as kitchens and the use of fridges, microwaves will be restricted/limited. You will need to plan your meals accordingly. You may still choose to go to the local café, and we are certain they will be grateful for the business.
Will the campus operating hours still be the same?
No. Campus operating hours will be reduced, and opening hours will be 8am to 4pm for student services and library staff. This is to support physical distance guidelines which are in place across the campus. All of our service teams are still operating from 8:00 AM to 6:00 PM and staff will continue to operate online across this period to ensure we can offer you service support. For support raise a ticket through the student portal or the help link to connect with support. https://help.endeavour.edu.au/
How do I contact somebody after 4pm if I am on campus?
While operational hours will be reduced and our service teams will remain online for support and can be contacted on the 1300 462 887 number or through submitting a ticket via Student Portal Assistance & Feedback.
Will events still be held on campus for the remainder of 2020?
No. Due to physical distancing guidelines in place, non-essential events will continue to be deferred or cancelled and remain online for 2020.
Do I need to get my temperature checked as I return to campus?
No, this is not mandatory, however, all campuses and clinics will have access to temperature scanners for usage should a student present with cold and flu-like symptoms. If you present with any of these symptoms you will be asked to leave the campus and can only return once you have no presenting symptoms, feeling better and have had clearance from your GP.
Are there extra cleaning protocols in place as students return to campus?
Yes. Additional cleaning and sanitising protocols are in place across all campuses, including the use of recommend cleaning products increased cleaning schedules across common areas in bathrooms and high touch-point areas.
Can I still use resources such as a photocopier or a computer in the library?
Yes, however, there will be time limits on usage for computers and meeting rooms, and checklists that you must adhere to before and after using high touch point areas such as photocopiers. Additional checklists are in place for cleaning and disinfecting after usage of shared resources, such as photocopiers, meeting rooms, clinic consultation rooms, library resources, desk spaces etc.
Will there be signage in place to support physical distancing and high touch-point areas?
Yes. Clear signage will be provided on each campus to support physical distancing and appropriate disinfecting and cleaning protocols for high touch-point areas, all students are expected to comply with the signage directive.
Will there be hand sanitizers on campus for students to use?
Yes, appropriate hand hygiene products will be in place in each public or counter area including clinic consultation rooms.
Do I need to download the COVID-19 government safe app?
No, it is not mandatory, however, as a College we are focused on supporting all measures to stop the spread of COVID-19. We encourage all students, staff, and visitors to download and utilise the COVID-19 safe app to assist contact tracing.
Why are all these measures in place?
The College takes the health and safety of students, staff and visitors and the risk of the spread of COVID-19 in a campus environment seriously. If we are all mindful and vigilant about the spaces that we share and the hygiene protocols in place this will support a COVID-19 campus free environment. The college is focused on opening campuses to support students teaching and learning however it is important that these campuses remain COVID-19 free to remain open and all students, staff and visitors on campuses must remain vigilant as we work together to support a COVID-19 free campus environment.
How do I locate the latest advice and the COVID-19 safe app?
For the latest COVID-19 advice, refer to the Australian Government Department of Health website, click here and the COVIDSafe app here.
If there is a case of COVID-19 on campus, will the campus close again?
Yes, it is likely that if there is a confirmed COVID-19 case the College will seek the directive of the Department of Health and follow protocols. In the majority of cases in an education environment Schools and Universities are asked to close for a period of time to conduct a deep cleaning protocol. This protocol is followed across a 72-hour period at a minimum and this period can be extended. In the case of campus closure all students will be informed and make-up class protocols put in place as applicable.
Will I be informed of a campus closure?
Yes. The College will inform all students once a directive is determined to align with the Department of Health recommendations via the communication channels of direct email, LMS, Student Portal and social media channels as applicable.
Will the library opening hours change?
Yes, the libraries will be open for staffed hours only. These hours are standardised nationally and will be 8am-4pm.
Can I still borrow and return books from the library?
Yes, you can still borrow and return books. However, the process around this will change. Books need to be returned through the returns boxes and they will then be isolated for 72 hours before being returned to the shelf. For book borrowing library staff will be collecting books from the shelf, rather than students collecting themselves. We have adjusted our automatic emails so that you will not receive an overdue notice until this three-day isolation of books has been completed.
Will the online resources still be available?
The Virtual Librarian support will still be available to students. Our Virtual Librarian’s will staff the chat 10am-6pm, and outside of this time you can use the chat to access the FAQs. Consultations with library staff are still bookable through Moodle/LMS. Access to our databases and eBooks remains unchanged.
Can I browse and use a book in the library, and then put it back on the shelf?
No, browsing is not allowed due to contact risks for COVID-19. What you can do is use books inside the library, and they will then be isolated for 72 hours after use.
Am I able to pick up my ID card?
You will be able to pick up ID cards in the library, however, the ordering process will change. Going forward we ask students to email: firstname.lastname@example.org to order a student card.
Please include the following:
You will be contacted by your campus librarian when your ID card is ready for collection on campus.
Will the library still operate after hours for students to study?
No, the libraries will not be open extended hours at this point in time. The health and safety of students and staff remain the number one priority, and the College is committed to a COVID-19 free campus. Unfortunately, this means that hours will be reduced.
Am I still able to use a computer at the library?
The computers will remain in the library, however, there will be fewer computers to allow for social distancing between them. There will be signup sheets in the library to book a computer. Bookings will be one hour long to allow all students access to the software on them.
Will social distancing be in place at the library?
Yes, social distancing will be in place in the libraries.
Can I use the photocopier or printer?
Yes, the photocopier and printer will be available.
Are there disinfectant processes in place for photocopying or computer usage?
The campus management team is organising cleaning guidelines for all high touch area. The campus will be cleaned throughout the day. Students and staff will be expected to wipe down and disinfect the computers and printers after use.
Do I need to book a seat at the library?
Seats at the library cannot be reserved, however, computers can be reserved.
Can I still book a meeting room at the library?
Use of meeting rooms will be limited dependant on room size and number of rooms. This will be different at each campus.
Do I need to sign in when I enter the library?
At this time, we do not have a sign in process.
Do I need to wear a mask in the library?
As social distancing will be in place, masks are not required in the library.
What measures is the College taking to support social distancing and health and safety of students in the library?
Signage will be placed on desks, computers, and throughout the library to support social distancing. A Perspex guard similar to those you would have seen in other businesses will be in place at the desk. Library staff will be isolating returned books for the recommended 72 hour period, and will be collecting books from the shelves for students to avoid any excess contact in the collections.
Will I still be able to book an appointment with a librarian?
Consultations with library staff will be changing in our new campus environment. On campus, staff will be able to help at the desk from behind a perspex guard, however, they will not be able to touch your laptop or provide assistance on the computers in the library.
We encourage students to make use of the online consultations with our Virtual Librarians if you are in need of extended assistance. The library team will also be running support webinars that will be advertised in the student newsletter and on our library website.
Will classrooms have physical distancing guidelines in place? How are these measured?
Yes. Classroom spaces must adhere to the 4m2 distancing guidelines (one person per four square metres of floor space) apart from Perth who have recently increased to 2m2 distancing guidelines (one person per two square metres of floor space) and this has been measured throughout the College.
I am feeling fine, do I still need to adhere to the physical distancing and guidelines in place?
Will personal protective equipment be provided, and do I have to use this?
Appropriate PPE in practical and clinical units (nitrile gloves, face masks, etc.) will be provided and required to be used by staff, students, and clients in cases whereby the 1.5 metre distancing cannot be adhered to for longer than 15 minutes concurrently or 2 hours within a week.
Are physical distancing controls in place in practical classrooms?
Yes. Physical distance protocols are in place in practical classrooms and specialist teaching spaces this includes managing of access to equipment and workspaces, checklist protocols for cleaning and disinfecting spaces after each usage. The lecturer in charge of your class will give you an overview of how this will work as you start the practical class.
Are there limitations of the number of people in a room in practical classrooms?
Yes. In practical classes, classroom capacities are in place according to the number of people per room. This is so that physical distancing rules are maintained, and you may find yourself across multiple classrooms as you return into the practical completion classes.
Is PPE in place for practical classes?
Yes, PPE (Personal Protective Equipment) will be in place and provided for each specialist learning space, including practical classes. This includes things like face masks, gloves, hand sanitiser, disinfectant, and more.
How do I use PPE effectively?
The lecturer of your class will give you guidelines on how to use PPE throughout the class. These guidelines will adhere to best practises in health and safety protocols.
Are needling practices still possible?
Yes. Needling will continue as normal with the adjustments to reduce infection risk such is the reduction of face needling, the provision and usage of appropriate PPE including masks and gloves. The lecturer of your class will give you guidelines on how to use best practice health and safety protocols in a practical classroom.
Will assessments still be conducted in close proximity?
The academic team are making necessary adjustments to content and assessment criteria to maintain physical distancing as a priority.
What can I expect with physical distancing in place in practical classrooms?
As you start the practical and on campus classes, the academic teams will brief you on the new health and safety measures that are in place at the beginning of the class.
Am I required to adhere to physical distancing protocols on campus?
Yes. All new campus health and safety protocols must be adhered to at all times, in order to support a COVID-19 free campus.
Are there extra cleaning and disinfecting protocols in place?
Yes, the College has increased cleaning rosters and disinfecting protocols, and checklists have been developed for communal equipment / areas. There will be signage displayed on campus which must be complied with.
If I am sick should I still attend my practical class?
No. Students who are sick with cold and flu-like symptoms must NOT attend College and can connect with their lecturer directly to discuss class options. If you cannot attend due to illness you are to connect directly with your lecturer and discuss the class make-up process as applicable. The special consideration application process is still in place via the Student Portal.
Are temperature checks mandatory?
No, this is not mandatory; however, all campuses and clinics will have access to temperature scanners for usage should a student present with cold and flu-like symptoms. If you present with any of these symptoms you will be asked to leave the campus and can only return once you have no presenting symptoms, feeling better and have had clearance from your GP.
Are physical distancing controls in place in clinic?
Physical distancing ad controls are in place in clinical classrooms, laboratories, dispensaries and specialist teaching spaces. This includes managing of access to equipment and work spaces, checklist protocols for cleaning and disinfecting spaces after each usage.
Are there limitations of the number of people in a room in clinic classrooms?
In clinics, student, staff and client capacities are in place, based on the number of people per room, so that physical distancing is maintained and adhered to. This will include staggered clinical consultation times, clients in the waiting rooms and treatments rooms. You may find yourself spread across multiple clinics and breakout rooms as you return to clinical completion classes. This environment will look and feel different.
Is PPE in place for clinical classes?
Each specialist learning space, including the endeavour wellness clinic and dispensaries, will be provided with Personal Protective Equipment (PPE) e.g. face masks, gloves, hand sanitiser, disinfectant, and more. The lecturer of your class will give you guidelines on how to use best practice health and safety protocols in a clinical classroom.
Yes. Needling will continue as normal with the adjustments to reduce infection risk such is the reduction of face needling, the provision and usage of appropriate PPE (including masks and gloves). The lecturer of your class will give you guidelines on how to use best practice health and safety protocols in clinical classrooms.
The academic team are making necessary adjustments to content and assessment criteria to maintain physical distancing as a priority. The lecturer of your class will give you guidelines on how to use best practice health and safety protocols in clinical classrooms.
What can I expect with physical distancing in place in clinic?
As you start the clinical and pre-clinical classes the academic teams will brief you on the new health and safety measures to adhere to that are in place. This includes but is not limited to the numbers of students and clinic clients in the treatment room , based on the size of the room the requirement to wear the appropriate PPE, the staggering of clients and consultations, the physical distancing required in dispensaries and front counters and a number of measures to ensure the health and safety of students staff and clients in a clinical environment.
Am I required to adhere to physical distancing and PPE protocols on campus?
Yes. All new safe campus and health and safety protocols are expected to be adhered to at all times to support a COVID-19 free campus.
Are there extra cleaning protocols in place?
Yes, the College has implemented a number of increased cleaning rosters and disinfecting protocols and checklists have been developed for communal equipment and areas and all signage is to be complied with.
If I am sick should I still attend my clinical classes?
No. Students who are sick with cold and flu symptoms must NOT attend the College and can connect with their lecturer directly to discuss options. If you cannot attend due to illness you are to connect directly with your lecturer and discuss the class make-up process as applicable. The special consideration application process is still in place via the Student Portal.
Are there protocols in place for the screening of clinic clients?
Yes. Protocols have been put in place for screening of clinic clients, and all clients will be required to have their temperature taken before the treatment takes place. Refer to the Clinic Managers and the Clinic Hub for further information.
If a client is sick, should they still attend their clinical appointment?
No. Clients who are sick with cold and flu-like symptoms must NOT attend clinic and will be asked to leave the clinic and re-book their appointment when they are feeling better.
Is temperature checking mandatory for students and staff?
No, this is not mandatory, however, all campuses and clinics will have access to temperature scanners should a student present cold and flu-like symptoms. If you display any of these symptoms you will be asked to leave the campus. You can only return once you have no presenting symptoms, are feeling better, and have had clearance from your GP.
The College is closely monitoring the situation and following all the relevant advice from the Department of Health, Department of Education and Government agencies. As new information becomes available updates will be provided on this page.
For further detailed and updated information, refer to the links below and a list of state and territory public health hotlines.