Exam FAQs

Exam proctoring

What is examination proctoring?

Proctored exams are timed exams that a student takes while a proctoring software monitors a student's computer's desktop webcam and audio. Exam proctoring will allow students to sit their examinations in their homes by downloading and using an online tool called LockDown Browser.

What is the Respondus LockDown Browser? View the PDF.

  • Respondus is a HECVAT (Higher Education Community Vendor Assessment Tool) participant, which is an EDUCAUSE initiative where vendors provide detailed information on security and data protection as it relates to cloud services and software applications.
  • Respondus’ HECVAT is available upon request by filling out this form.

What is Respondus?

Respondus develops assessment applications for the education training and certification markets. Each year over 100 million assessments are created delivered proctored or analysed using Respondus technology. Respondus is an education company at its core, with a deep understanding of online testing. For 20 years Respondus has partnered with universities and other education companies to develop world class educational technologies end proctoring software. For more information about them, visit their website.

What is a Respondus LockDown browser?

A LockDown Browser is a locked browser for taking online exams in Moodle. It prevents you from printing, copying, going to another URL, or accessing other applications during an exam. If a Moodle online exam requires that LockDown Browser be used, you will not be able to take the exam with a standard web browser. To take the exam, you are required to use LockDown Browser with a webcam, which will record you during an online, non-proctored exam. We recommend where possible to position yourself with a blank wall or neutral environment behind you.

Find out more here.

How will this online examination proctoring work?

Students will download the LockDown Browser on their computer and will activate it once they open the LMS (where the exam is housed). The activation of the browser will shut down all online activities on the computer and initiate the online identification and monitoring phase. Once this is completed, the student will be able to open the exam while the LockDown Browser monitors their behaviour using web camera for the duration of the exam.

Once the exam is over, the student clicks 'submit', and the LockDown Browser then compiles the information on the behaviour of the student during the exam and marks it as LOW to HIGH risk of breaching academic integrity. Each marker will review this report prior to marking the exam and report any suspicious behaviour to the Head of Department for investigation. If the exam is reported for breaching the academic integrity it will not be marked until the investigation is completed.

Why did the College decide to move to an Examination Proctoring online solution?

When the COVID-19 situation started to evolve in Australia, we began immediate investigations into online proctoring software (which included a browser lockdown feature) when it became apparent that the campuses were required to close in March 2020.

When it was confirmed we would not be returning to campus until July 2020, we decided to move forward with this online solution to ensure the continued safety of yourselves and staff in this uncertain environment while also supporting you in your course progression in 2020.

Why can’t we continue to sit examinations on campus?

We are aware that some of you would prefer to come to campus to sit your examinations. While we wish we were able to accommodate you, due to the scheduling changes because of COVID-19, this is not going to be possible for this semester. The College is planning to conduct all ‘backlog’ exams for online cohorts which have already completed coursework in the first week of June, and for the March and Semester 1 cohorts in mid – late June, so that all exams are completed prior to the start of the on-campus practical and clinic blocks.

Due to the requirement for national consistency and integrity of exams, we must have a national approach to ensure students on all campuses have equality of experience, and given states are relaxing restrictions at different times, the introduction of such software is the only way we can assure this equality.

Can I choose to sit this examination on campus?

No. All examinations for the remainder of 2020 will be conducted via the exam proctoring software. If a student is unable to complete the exam online using the proctoring system at home, the student may submit an ‘Application for Special Consideration’ or consider the nomination for external invigilation. Both of these forms are available on the Student Portal > Resources and Links > Application for Special Consideration application or a Nomination of External Examination. (the current eligibility of 100k's has been waived).

Can I sit my examination with an external invigilator?

Yes, students that are eligible are able to complete the Nomination of External Exam Invigilation Form – HE available on the website and lodge a request for external invigilation. Refer to the FAQ on this form for exam supervision and application processes. The eligibility requirement of 100k’s have been waived for 2020. This form can be submitted to: examination@endeavour.edu.au

Is Endeavour the only College or University using this examination proctoring software?

No, we are in respectable company. Respondus is currently being used by Monash University, James Cook University, University of Tasmania and University of Adelaide and has been for some time. On top of this, Respondus develops assessment applications for the education training and certification markets and each year over 100 million assessments are created delivered proctored or analysed using Respondus technology across Australia and the USA.

Why did Endeavour College choose this software?

The College benchmarks new initiatives to Higher Education providers across Australia. The implementation of exam proctoring has followed the benchmarking process. The software is currently used in Australia and was benchmarked to successful case studies across the Higher Education providers including Monash University, James Cook University and The University of Adelaide.

Where is my examination link?

Students can access the examination via the LMS > Subject > Assessment tab. Students must access the download link through the College LMS, NOT by searching for the software online and then clicking on a link. For all tools and resources go to the LMS > Learning Resources > Online Exam Training Module 2020 section.

Where do I find my exam time?

The exam times are released as they always are, via the LMS in the Subject News/The Loop > connections tab.

What do I need for the exam?

  • An operational computer/laptop
  • A web camera (either integrated into the laptop or a detachable one; provided by the student)
  • A clean space surrounding your computer/laptop
  • A quiet space to complete your exam

What calculator should I use?

You can use the calculator provided by the Respondus browser, which has been made available for every exam, or you can also use a simple calculator. A simple calculator refers to a standard basic calculator which can be purchased at a newsagent, stationary store, Officeworks etc. If you choose to use a simple calculator, you will need to show it to the camera during the environment check.

Can I use a mobile phone hotspot for the exam?

While this is possible it is not recommended as the internet connection may time out and it would not be possible to pick up the examination at the point where you lost the internet connection. If you have limited internet connection, you may consider the External Invigilation option. Some students have also been given the recommendation to book a meeting room at the local library, as this allows the use of a Wi-Fi connection and a private meeting room area to complete the examination. Refer to your local library for details of their meeting room terms and conditions and opening hours.

When will the examination results be released?

The results release schedule remains the same for all examinations. Please refer to the semester-based student calendar and the online study calendar. Refer to the college website > Current Students > Re-enrolments > Timetables and Calendars Section

If I don't have a student ID, can I present another ID?

If you do not have your student ID, you can present a current driver’s license. The ID presented must be a photo ID. Once on-campus classes resume, we recommend that you contact the library or the virtual librarian to source a student ID. Your student ID is required for all examinations, and acts as a confirmation that you are a current student at the College.

Do I still have reading time for the examination, and is this included in the total examination time?

Yes. Reading time is still applied to exam proctoring. The total time will be 10 minutes, plus the total exam time.

Is there a digital warning before the examination finishes?

Yes. There is a countdown clock in the top left-hand corner.

What happens if I need to go for a bathroom break?

Please refer to the online exam training module 2020, which is located in the LMS > Learning Resources > Online Exam Training Module 2020 under Section 4: ‘Toilet breaks’.

What happens if I need to use an inhaler or take medication, does the program detect this?

The software will detect movement or unusual activity, and this may flag as high risk. An invigilator will review the recordings and ascertain that this is a health-related consideration, and therefore not an academic integrity issue. The examination will then be marked.

Health related circumstances may include the use of an inhaler or medication. It is recommended that the student is registered for the Access & Equity Program, to support the reasonable adjustments and to inform the Examinations Department prior to the exam so this is already on record and can be taken into consideration.

How do I know that my examination has been sent correctly?

The examination is housed in our LMS, and it will read 'attempt submitted'. This is the same as the current process with the online quiz submission for current assessments and subjects.

Will a confirmation email be sent to confirm the examination has been completed and sent correctly?

No. A separate email will not be sent. The exam is hosted in the LMS, and this will be submitted as any other online quiz.

I am an existing Access & Equity student, is my extra time built into the examination?

Yes. The extra time will already be included in the examination time, and you will be allocated the extra exam time as outlined on the RAP (Reasonable Adjustment Program).

I am an Access & Equity student and require the use of computer software. Am I still able to complete this examination online?

Yes. An Access and Equity Officer and the Examinations Department will work with you on a case by case basis to support this.

What grounds will be considered for special consideration?

The College is currently updating the examination policy, which will outline circumstances for Special Consideration Applications.

Privacy and security

What about privacy and security?

  • Respondus has achieved SOC 2 Type 1 certification, which is formal evidence that its systems and processes are properly designed to keep its clients’ sensitive data secure. The most recent certification occurred in December 2019.
  • Respondus is a HECVAT participant, which is an EDUCAUSE initiative where vendors provide detailed information on security and data protection as it relates to cloud services and software applications. Respondus’ HECVAT is available upon request by filling out this form.
  • Over 600 universities have implemented Respondus Monitor (over 1,500 for LockDown Browser). The architecture and security have been closely vetted by hundreds of institutions, including some of the largest online learning programs in the world. For example, in Australia, the following institutions have been using Respondus Lockdown Browser even prior to the COVID-19: Monash University, James Cook University, University of Tasmania and University of Adelaide.

Respondus takes data privacy seriously. Additional information is available via the Respondus Privacy Center, and FAQ PDF.

Is this examination software solution safe? There are a number of media reports on examination software and privacy...

We are also aware of the media attention in recent weeks around universities using various software solutions for exams. However, we have done our research into these reports and found that the Respondus software was not part of those media concerns and, in fact, every concern raised by the media is alleviated by the Respondus software.

Should I be concerned about my privacy?

We absolutely understand that you may be concerned about your privacy when introducing new software onto your personal devices; as you should be. We are proud that we have students who take these matters as seriously as we do.

Rest assured we have carefully reviewed the Respondus privacy policy and terms and find them to align with the requirements of the Australian Privacy Principles, as required by Principle 8 (cross-border disclosure of personal information). In particular, Respondus’ alignment with Principle 3 (collection of solicited personal information) and Principle 11 (security of personal information) were key to the College entering into a licensing agreement with them. Respondus’ privacy policy also ensures that no information shared with them will be passed on to any party other than Endeavour, the licensee of the software.

Does this software comply with the Australian Privacy Principles?

Yes. The Respondus privacy policy and terms align as required with:

  • Principle 3 (collection of solicited personal information)
  • Principle 8 (cross-border disclosure of personal information)
  • Principle 11 (security of personal information) were key to the College entering into a licensing agreement with them
  • Respondus’ privacy policy also ensures that no information shared with them will be passed on to any party other than Endeavour, the licensee of the software

Do I need to keep this software on my computer?

No, you're not expected to keep the software on your computer, and you are welcome to uninstall and delete it as soon as your exam has been completed. The software is only required for you to complete your exams and you can install it and uninstall it as many times as you need for different exams. Uninstalling this program from your computer is easy, and instructions are on the LMS > Learning Resources > Online Exam Training Module 2020>Endeavour Student Manual > Uninstalling Respondus Lockdown Browser and Monitor.

Who holds the electronic data collected?

Respondus holds all electronic data collected by its software in a secure cloud-based environment which is regularly security checked using ‘third party penetration testing’.

How long is this data and the examinations held for?

Under Australian record retention requirements, the College is required to hold your actual examinations for 6 – 12 months. Because of this requirement, the Endeavour College policy states that we will hold completed examination papers for 12 months, after which time they are destroyed securely. Respondus’ current policy meets the US requirements to hold examination answers for up to five years. As part of our licensing agreement with Respondus, we have requested this holding time to be reduced to 12 months to align with our policy.

What data is recorded?

Respondus records and saves video of the student sitting the examination for monitoring purposes – this is considered the ‘completed exam paper’ for the College record retention purposes. It highlights still images which are accessible by the relevant academic staff member only (marker), where it has marked a possible concern around academic integrity (e.g. that you may be looking at a book). The staff member can click on these images (which are part of the video) and it will play video from that point onwards to track integrity issues. These recordings are held at Respondus servers and kept for one year as part of our request in alignment with our record retention requirements.

How does this tool use identification?

This tool allows identification prior to commencement of the exam: monitoring of a student's physical surrounding as well as shut down of all online communications, platforms and software for the duration of the final exam. This online tool will monitor a student's behaviour during the exam. This means that any cheating that is detected during the exam will be considered under the Academic Integrity Policy. This will maintain the academic integrity in the online examination space.

I’m going to find it difficult to find some privacy at home...

We understand that some of you are concerned about finding privacy within your home to conduct the examination within the required time-frames. Unfortunately, this is something that we cannot get around. We must lock down a specific time frame for exams in order to protect the academic integrity of the exams themselves. This would also be the case of the exams were held on campus.

However, given the exam timetable will be released with at least four to six weeks’ notice, we hope you will be able to arrange for this block of time to set aside for yourself, as he would if you were required to attend campus. Based on your circumstances it may be a consideration to apply for a special consideration or an external examination. Both of these forms are available on the Student Portal > Resources and Links > Application for Special Consideration application or a Nomination of External Examination Form - HE. (the current eligibility criteria of 100k's has been waived).

I don't feel comfortable with the thought of somebody seeing into my room. What can I do?

You can select a neutral space at home during the exam and can also have the webcam face a blank wall.

How long will the recording be?

The recording lasts only for the duration of the exam.

What if I don't have a webcam?

As a student, you will be required to purchase a webcam. There are a range of webcams on the market in a variety of price ranges (from $20 upwards), which can be purchased through different online marketplaces.

A student may raise a Special Consideration Application, with supporting documentation, via the student portal. The College will work with the students on a case by case basis.

I do not have a camera. Am I able to wait to sit this examination on campus?

No. A camera is compulsory for online proctoring. The College will work with students on a case by case basis, should special considerations be required. A student may raise a Special Consideration Application for consideration, along with supporting documentation, if they are unable to use a camera, via the Student Portal.

What happens if my child or a family member is seen in the background during the examination, is this considered cheating?

The software will be able to detect this movement, and as this is reviewed by the exam invigilator, it will be clear that a child or family member in the frame. Each marker will review this report prior to marking of the exam and report any suspicious behaviour to the Head of Department for investigation. It is likely that this will only be for a short period of time, so it will not constitute cheating.

I am a registered ESL student. I need to use a translation dictionary and may need to refer to this dictionary when completing the exams. Will this affect the examination process?

A student that is registered for ESL can send a picture of the dictionary to the Examination Department for approval. At the time of examination, ensure that that dictionary is part of the environment scan prior to attempting the exam.

Troubleshooting and support

Is there training and support for using this software?

Yes, we have developed the online exam training module 2020 which is located in the LMS > Learning Resources > Online Exam Training Module 2020 section. These tools and resources include user guides, recorded step-by-step guidelines on how to install the browser and how to use it with a practice exam. The completion of this training package will earn the user a badge (similar to the one you receive upon completion of the academic integrity module). Once this page is received you will be able to access the final exams. LMS Modules include:

  • Respondus Lockdown Browser and Respondus Monitor Information
  • Respondus Lockdown Browser for Students Introduction Video
  • Respondus Lockdown Browser Endeavour Student Manual
  • Respondus Lockdown Browser Endeavour video
  • Practice Final Exam – This requires Respondus Lockdown Browser

How can I access IT support?

  • Ed-tech support hotline: Operational during normal business hours and can be reached on 1300 051 429.
  • Submit a ticket: via the help desk https://help.endeavour.edu.au, then select the ‘LMS Assistance > Online exams’ category.

Who do I contact if I have technical problems during my exam?

If you encounter technical problems, you can contact the LMS team on 1300 051 429, submit a ticket via the help link on the LMS or via the Student Portal.

What if I'm unable to complete my exam in the home environment?

We understand that there will be circumstances where you may not be able to sit an examination or use a shared computer at home. If this is the case, you can:

  • Lodge a special consideration application via the Student Portal > Application for Special Consideration and outline your circumstances. The College will review applications on a case by case basis and seek solutions to support individual circumstances.
  • Lodge a deferred Examination Application via the Student Portal > Deferred Examination Application Form. The College will review applications on a case by case basis and seek solutions to support individual circumstances.
  • Raise a Nomination of External Invigilation Form, the 100k radius has been waived. The application is via the website Policies & procedures > Forms.

What happens if I cannot sit the examination on the day?

The standard process for application of a deferred exam will apply. Refer to the Student Portal > Resources & Links > Deferred Examination Application form, with supporting documentation.

Is this compatible with a mobile phone software, if I do not have a computer at home?

No. These examinations must be taken on a computer. The student may raise a Special Consideration Application for consideration, with supporting documentation, if they do not have access to a computer via the Student Portal.

The Inherent Course Requirements outline the requirements for a student to have a computer, in order to be successful in completing their studies.

What if I don't have a computer?

When a student commences study with the College, the Inherent Course Requirements is signed by the student upon enrolment. The digital and information technology literacy section outlines the requirement to utilise software and electronic hardware, and the completion of activities related to studying e.g. owning a personal computer.

The student may raise a Special Consideration Application for consideration with supporting documentation if they do not have access to a computer via the Student Portal.

What happens if my internet connection is lost in the middle of an examination?

There is already an established process in place, should the internet drop out in the middle of the examination. This process is implemented as part of the online quizzes.

A student is to take a screenshot of what they are seeing at the time of internet failure and raise a Special Consideration Application via the student portal, with the attached evidence as documentation. The College will assess the Special Consideration Application and support students in completing the examination.