General FAQs

General questions

What is the Student Portal?

The Student Portal is where you can manage the administrative affairs of your enrolment. You can find the following helpful resources in the Student Portal:

  • Noticeboard – important updates from the College
  • Manage Enrolments – a view of your current subject enrolments, as well as the option to enrol into subsequent subjects
  • Academic History – your final results of completed subjects
  • Timetables – a view of all campus timetables across the year
  • Resources and Links – access to e-forms, policies and calendars
  • Assistance and Feedback – an area for you to request additional support and provide feedback about your experience

Access the Student Portal here.

What is the LMS?

The Learning Management System (LMS) is where all of your learning takes place. On the LMS you can access course materials, submit assignments, contact lecturer/tutor, access a range of support tools and more.

How do I access my Endeavour student email?

Students can access their Endeavour student email (eWeb) via this link: outlook.office.com

Alternatively, students can access their eWeb by logging in to their LMS account and opening their student eWeb account from there

How do I get my student card?

To get a student card please email library.online@endeavour.edu.au with the following information

  • A copy of photo ID (license, passport)
  • A photo of you against a white background
  • Your home campus.

You will be contacted by your campus librarian when your ID card is ready for collection on campus.

What is the Student Code of Conduct?

The purpose of this Code of Conduct underpins the Endeavour student experience to define the partnership that exists between students, the staff who teach them and the broader College community. This Code outlines what it means to be a member of the Endeavour student community and the responsibilities and expectations associated with this.

Where do I go for help?

  • Assistance & Feedback: Through your Student Portal, you can request assistance using the Assistance & Feedback tab. You can request Timetable Assistance, Academic Assistance, Course Progression Assistance, Systems Support (IT, LMS, Portal), Student Services Assistance or you can provide feedback.
  • For help with subject enrolment or course progression contact Student Services on campus, or by phone on 1300 462 887 (ext 2) or request assistance through the Assistance & Feedback tab via your Student Portal.
  • You can make a consult booking to talk to a Success Adviser, or Student Services Adviser via your LMS / Help / Consultations.
  • For help with an online subject, email your online tutor using the Message My Teacher function located on the top right corner of the subject, on the LMS.
  • For help with an on-campus subject, speak to your lecturer on campus or email your lecturer using the Message My Teacher function located on the top right corner of the subject, on the LMS.

Study and subjects

How do I enrol into a subject?

Enrolling into subjects is a 3-step process. Head to the Re-enrolment page to find instructional videos and resources that will show you how to enrol into a subject.

How do I choose my next subjects to enrol in?

The first step to choosing your next subjects to enrol in is to Plan your Course Progression. The Re-enrolment page contains an instructional video on how you can plan your Course Progression and the resources required.

What determines part time and full-time study load?

Each subject has an Austudy percentage weighting as outlined in the Course Structures. Your study load is determined by this percentage weighting across the Semester 1 and Semester 2 periods.

  • Semester 1 = any study you commence between JAN and JUN, including on campus, online and livestream subjects
  • Semester 2 = any study you commence between JUL to DEC, including on campus, online and livestream subjects

A part-time study load is the equivalent of a 50% to 62.5% study load. It is recommended that a student completes a minimum part time study load to meet course completion timeframes.

A full-time study load is the equivalent of a 75% to 100% study load.

Moving between a part-time and full-time study load is simple as study loads are determined by you.

How do I apply for FEE-HELP to fund my studies?

Before your first census date you are required to submit an electronic Commonwealth Assistance Form (eCAF) via the Student Portal, FEE-HELP menu option. Please bring proof of Australian Citizenship to your nearest campus in the form of your Australian Birth Certificate, Citizenship Certificate or valid Australian Passport. This documentation must be completed before census date so that your tuition fees can be allocated to a FEE-HELP debt at the census date for each intake of study you enrol into. Please visit www.studyassist.gov.au for more information.

Can I change the intake of my subjects?

Students have the flexibility to change the intake of enrolments prior to the census date. Census dates are outlined in the National Calendars

It is recommended that you review the pre-requisite and co-requisite requirements of your course to ensure you can remain in correct Course Progression, prior to making rearrangements to your enrolments. Head to the Re-enrolment page for more information on planning your Course Progression.

I am struggling with one of my subjects – Where can I get some help?

There are a number of support mechanisms you can access for additional academic support:

  • Studiosity – Studiosity is personalized study help, right when you need it, anytime of day or night and even on weekends. Find more information here.
  • Academic Consultations – Book an academic consultation with a modality specific lecturer via the LMS here.
  • Academic Assistance – Submit an Academic Assistance ticket via the Help Desk link

I am experiencing circumstances that are affecting my studies, what can I do?

You have a number of support mechanisms available to explore your options if you are having difficulties. In the first instance, you can book a Student Success consultation via your LMS. During this consultation, your Student Success Adviser will provide you with the best advice possible in alignment with your circumstances. This could result in assessment extensions, deferred examinations, additional clinic makeup sessions and/or remittance of FEE-HELP debt.

Endeavour also provides students with access to a professional, confidential and independent counselling service which is available 24 hours a day, 7 days a week. The program is free of charge for all current Endeavour students and can provide assistance with study-related or personal concerns. Some common issues students may seek assistance for are:

  • Anxiety
  • Stress and Assessment / exam-related stress
  • Emotional distress
  • Conflict with others
  • Relationship and family problems
  • Grief and loss
  • Gambling
  • Alcohol and drug use

You can contact the Student Assistance Program (SAP) by calling 1800 33 62 07 or by visiting https://accesseap.com.au/

How do I apply for an extension for a written assessment?

Complete an Application Form for Extension of Written Assessment Item available on the Student Portal and send it to the Subject Administrator for review and approval. This form will not be accepted on or after the due date of the assessment item. A request for an extension must be accompanied by supporting documentation, such as a medical certificate or other substantiating documentation.

How do I defer my course?

Course deferrals can be taken for a period of 6 to 12 months. You may request to defer your studies by completing and submitting a Deferral of Course Form via the Student Portal. If you have any active enrolments, these must be withdrawn from prior to requesting a course deferral.

For more information about deferrals, please view the Deferral, Withdrawal and Course Variation Policy – Higher Education

How do I withdraw from a subject?

You can manage your enrolments via the Student Portal, including enrolling and withdrawing from subjects.

Connect with a Student Success Adviser on courseprogression@endeavour.edu.au if you would like some advice prior to withdrawing from a subject.

Student Services

What can Student Services help me with?

Everything! For subject enrolment, subject withdrawal, Special Consideration application queries, extension queries, policy explanation, assistance with forms, deferral of exams, deferral of your course, change of personal details, applying to graduate, just to name a few. If you have a query, Student Services can assist, or point you in the right direction.

How do I get in touch with Student Services to speak with a Student Adviser?

  • Request assistance via the Student Portal, Assistance and Feedback – then click on Student Services
  • Call us on 1300 462 887 – select option 2 from the main menu
  • Send an email to the national student services team: student.services@endeavour.edu.au
  • Go to help.endeavour.edu.au and click on Student Services
  • Call in to campus and talk face to face with a Student Services Adviser.

Online subjects

How much online study can I do?

Depending on the course you’re studying, some professions have limitations on the amount of online study a student can complete to register. Professional associations vary as to the amount of online learning that they accept in a Bachelor degree. Their standards may change at any time and although Endeavour commits to keeping students informed of such changes, ultimately it is the student’s responsibility to keep abreast of these issues to ensure they meet the qualifications.

Is my subject available for online study?

Our Bachelor of Health Science qualifications offer some subjects via online learning. You can view the list of online subjects available for your degree by viewing the course brochure. Many subjects are offered in multiple intakes over the year. To see when subjects are offered, please view the online schedule of subjects.

When do I get the result for my online subjects?

The result release dates for each online intake are published on the Online Calendar on your Student Portal under Resources & Links.

When is the final exam for my online subject?

The exact final exam date and time will be posted on The Loop in LMS about 6 weeks before the exam date. The exam weeks are listed on the Online Calendar on your Student Portal under Resources & Links.

Student Wellbeing and Mental Health

How do I get in touch with a counsellor?

If, at any time you would like confidential counselling for study-related or personal problems please reach out to our Student Assistance Program on 1800 33 62 07. This service is available 24 hours a day, 7 days a week and is a service run exclusively for our Endeavour students.

How can I access support for my diagnosed medical condition or disability?

Our Access & Equity program is designed to ensure equal opportunity and participation for students with a disability, mental health condition, medical condition, or other circumstances that may affect a student’s learning experience. Adjustments that can be provided by the College can include, but are not limited to; adjustments to the physical environment, teaching delivery and format, assessment extensions, and utilisation of assistance equipment to name a few.

You can find the policies, handbook, and registration form on the Endeavour Website under Access & Equity or get in touch with the team at accessandequity@endeavour.edu.au to find out more.

I am feeling extremely stressed, quite overwhelmed and anxious, where do I go to for support?

If, at any time you would like confidential counselling for study-related or personal problems please reach out to our Student Assistance Program on 1800 33 62 07. This service is available 24 hours a day, 7 days a week and is a service run exclusively for our Endeavour students.

If you would like to learn about further support options available to you inside and outside of the College, book a Student Wellbeing Consultation via the LMS at a time that suits you. Our Student Wellbeing Coordinator can help you understand and reframe where you are at, develop an action plan for your next steps and connect you to resources to further support you.

First Aid Certificate

Will the first aid courses run on campus?

Where there is any Campus closure due to COVID lockdown, courses will be rescheduled until the campus can re-open.

Students should have a valid First Aid nationally recognized unit of competency certificate (HLTAID003 or HLTAID011) prior to commencement of a subject (as outlined in the Subject Outline). The competency is valid for 3 years from date of completion and a pdf copy should be emailed to firstaid@endeavour.edu.au for validation and adding to the student’s record.

The check must cover the full teaching period up to and including the results release date for any subject in case of attendance make-up requirements.

Working with Children Checks

Am I able to continue in pre-clinical classes if I am waiting on WWCC / Police clearance documentation that has not been received by census date?

A student enrolled into any pre-clinical subjects that has not attained a WWCC (or equivalent) clearance, will be required to complete a special consideration application to attend the first four weeks of any pre-clinical subjects.

If the WWC (or equivalent) is not received by census date, the College will work with students on a case-by-case basis to establish the individual reasons for delay and the circumstances. Failure to obtain a valid WWC check can result in removal from the subject at census date.

Students should aim in every instance, to have a valid WWC check prior to commencement of a subject (as outlined in the Subject Outline) and take active steps to apply or renew the check as required prior to this date. The check must cover the full teaching period up to and including the results release date of a subject in case of attendance make-up requirements.

Australian Government Support

The Australian Government has announced loan tax relief for students on FEE-HELP, in the latest announcement for Higher Education Relief Package;

  • The package announces an exemption from the 25% FEE-HELP Loan Tax to help commencing students and support current students through this difficult year. The exemption will apply to census dates that fall between 1 April 2020 and 31 December 2021
  • The loan fee exemption will be automatically applied when your loan is submitted by the College to the Department of Education, Skills and Employment.
  • This can be applied to all subjects that has a census date between 1 April 2020 and 31 December 2021

As a student, do I need to apply for the FEE-HELP tax exemption?

No. There is no need to apply for this through the study assist government website. Any subjects that you are enrolled into between 1 April 2020 and 31 December 2021, the loan fee tax exemption will apply. The loan fee will be automatically be applied to all subjects that you enrolled into across this period, and the government department will automatically implement this tax relief on the subjects across the exemption period.

How do I find out more about this fee help tax exemption?

This is an Australian Government Initiative, refer to the Australian Government Department of Education skills and employment website FAQ’s.

Are there any subject limitations?

There are no subject limitations, students may choose to study any subject across 1 April 2020 to 31 December, 2021, and the loan fee tax exemption will apply.

Is this taken off the subject fee?

No. The subject fee is not affected by the loan fee exemption. Only subject tuition fees deferred to a FEE-HELP loan attract a loan fee and for the period 1 April 2020 and 31 December 2021 the government are waiving the loan fee amount.

How do I find out my current FEE-HELP balance?

Contact Study Assist for all information regarding help loans, eligibility and limits. Visit the website or contact them directly. This this is an Australian Government registered loan.

The Australian Government has extended the Coronavirus supplement to students on Youth Allowance for Students, Austudy.