College FAQs

We understand that this is a particularly uncertain time for all. Please refer to the below FAQs to help answer some questions you may have.

First Aid Certificate Upload

Will the first aid courses still run on campus?

All first aid courses will be suspended on campus from 23 March to 3 May. Based on the reopening of the campus the practical first aid courses will continue, and you will be informed of new dates and times. Please continue to complete the theory component of the first aid and the practical component can be completed at a later date. Based on the current circumstances, extension dates have been applied with all certificates to be uploaded upon completion and no later than 23 May. This will be reviewed on a case by case basis. In future semesters please plan to have your first aid certificate completed by the start of the semester to ensure your participation in all practical classes and clinics.

Working with Children Checks

Am I still able to continue in pre-clinical classes if I am waiting on WWCC / Police clearance documentation that has not been received by census date?

All first aid courses will be suspended on campus from 23 March to 3 May. Based on the reopening of the campus the practical first aid courses will continue, and you will be informed of new dates and times. Please continue to complete the theory component of the first aid and the practical component can be completed at a later date. Based on the current circumstances, extension dates have been applied with all certificates to be uploaded upon completion and no later than 23 May. This will be reviewed on a case by case basis. In future semesters please plan to have your first aid certificate completed by the start of the semester to ensure your participation in all practical classes and clinics.

Clinics

If I have already done clinical hours, do they still count towards the subject for the semester?

Yes, absolutely they do. These clinical hours will be counted towards the total hours towards the total clinical hours for completion. We thank you for your diligence and attending clinic at this challenging time and we look forward to helping you complete your clinical classes once the College reopens. The planned date of reopening is 4 May and this is subject to an assessment at the time of the current COVID-19 situation.

What do the practical and clinical intensive sessions hours/dates/times look like?

The College currently has a project team working on the practical and clinic timetable sessions for the planned reopening of the College in May. We are focused on making this work for you and are aiming to limit the number of days on campus with expected intensive workshops and clinic sessions across two to three days based on the number of hours required and the subjects you are taking.

Please note based on the hours required these will aim to be accommodated across the minimal numbers of days possible. The theory classes will stay online for S1|20 and this will allow us an opportunity to schedule practical and clinic sessions in existing time slots. A series of options will be provided across a four to eight week period and this may include clinics and workshops extending across the break period and into the first few weeks of S2|20. The College is committed to providing a schedule that offers minimum disruption and maximum time flexibility. We are willing to work with you on solutions to support you at this time as the number one priority is to ensure you can complete your workshops and clinical sessions as planned. Thank you for your patience as we continue to model this across all degrees and we recognise the importance of this to support your planning as you juggle life and a continued commitment to your studies at this time.

If I continue to stay in my studies and the intensive sessions do not work for me can I withdraw without penalty after census date?

Census dates are set by the government and these cannot be changed, however we respect that this is a key date for committing to your studies. The College is committed to making this work for you and are planning and modelling several options to be able to support completion of your clinics and practicals. This may include extended intensive sessions on campus, a number of clinical and practical offerings across a 4-week intensive period or across a number of weeks and extended across the semester break period and into S2|20 for completion. With theory classes remaining online for S1|20 this supports scheduling ability into these timeframes for completion before S2|20. We are aiming to offer minimum disruption and maximum time flexibility to support all students with offerings that support subject completion. We thank you for your patience as we work on this modelling and will keep you informed of updates as this rolls out.

I was planning to complete my subjects and my course this semester, is this still possible?

Yes. We would recommend that you stay in your classes and your clinics and will aim to support you to achieve this goal. Based on the current circumstances, special considerations and maximum flexibility with time will be put in place to support clinic subject completion. We thank you for your patience as we work on this and we will keep you informed of updates as these roll out.

Live streaming classes

I am having trouble downloading the software for the live streaming classes, who can support me?

Often this will occur based on your computer and security settings setup. In this case please raise a ticket through the student portal to the IT support team. This team will be able to troubleshoot with you based on the specifics of your computer software such as make, model and security settings. All live streaming classes are recorded and will be uploaded within 24 to 36 hours of the class being completed. These recordings are available in your subject of the week that the lesson was held.

If I cannot attend the live streaming can I listen to the recording?

Yes. All live streaming classes are recorded, and you will be able to listen to these at a convenient time across the semester. These recordings will be uploaded within 24 to 36 hours of the class being completed and are available in the subject of the week that the lesson was held.

Online enrolment

I need to change from on campus to online, can I still change into March online?

Yes. The student support teams are happy to support your request to change from on campus to online for March. The College is currently looking at increasing its offerings into April, May and June online to support your studies across this time. We thank you for your patience as we work on this and we will keep you informed of updates as this rolls out.

Bookstore and Library

Is the bookstore still open? Can I order my books?

After careful deliberation and planning, we are reopening our warehouse and recommencing operations this week. We would like to assure you that the highest health and safety practices are being adhered to in our warehouse and we are following the latest advice and guidance from the Department of Health as well as any imposed Government restrictions to ensure that these books are delivered safely.

As part of these safety measures, this means that, for the moment, we will dispatch orders once per week on a Friday. All orders will be sent via either standard or express post, however we understand this new process might cause some delays so we strongly encourage you to order as early as you can to ensure you have your books ready for you to start your studies and time these with your current schedule.

To celebrate the reopening, students receive 10% off on all full-priced items (*excludes bundles & packs). To receive your discount, type the code STUDY10 into the discount box at the checkout.

The campus shipping option is not currently available and will become available again when the campuses reopen.

We're here to help. If you have any questions or concerns, please reach out to the bookstore via email or call us on 07 3253 9525 and leave a message.

You can visit the Endeavour bookstore online: https://endeavourbookstore.com.au/

Is the library still open?

No, libraries will be closed from the 23rd of March to 3 May. The Virtual Librarian service will be extended to 8am-8pm AEDT and will be staffed by the campus librarians. We will be running additional Skype appointments and webinars, check back here for more details over the coming weeks.

Am I able to take a book out for a longer loan period across this time?

Yes. The library has extended the loan for all books until 8 May based on the planned reopening of the campus at this time.

Can I still get support from the library team at this time?

Yes absolutely. The campus and virtual librarian team will be happy to help you at this time. Our campus and virtual librarians are available via the live chat and for one on one appointments.

We recommend you use the live chat function for quick questions and book a consultations via the LMS for a phone or video appointment for more in-depth questions. The library will also be running webinars, you can find information about these on the library website.

Examinations

I am scheduled to set a deferred exam and online final examination is this still scheduled?

With the closure of all campuses on 23 March to 3 May all deferred and final on campus examinations will be suspended. All students will be contacted directly by the examinations coordinator to support online examinations offerings or on campus examinations scheduled after 4 May.

Student Wellbeing and Mental Health

I am feeling extremely stressed, quite overwhelmed and anxious, where do I go to for support?

This is a very stressful time with COVID-19 and it is normal to feel stressed and anxious during this time. The College has a free counselling session for all students 24/7 on 1800 336 207, please call SAP at any time for confidential counselling to support you and your family. It is important that you seek support during this time to ensure that you stay healthy and well for you and the support of your family and friends.

General College FAQs

Have any Endeavour College students or staff been diagnosed with coronavirus?

No Endeavour College students or staff have been diagnosed with coronavirus.

What should I do if my studies are disrupted?

Contact Student Services by phoning 1300 462 887 (ext 2) or via email at student.services@endeavour.edu.au to explain your specific circumstances. We are doing what we can to minimise any disruption to your studies and will work with individual students should they be impacted.

What is the College doing to keep everyone safe?

The health and wellbeing of our students and staff are a priority. Our measures are consistent with Federal and State Health Departments’ advice and we are consistently reviewing these measures. We are promoting healthy personal hygiene habits across our campuses which includes the availability of hand sanitiser around campuses as well as more stringent classroom/clinics/on campus facility sterilisation and cleaning protocols.

What will happen if I have to become a full-time carer for my children if they are unable to attend school?

We will review this on a case by case basis. In some cases subjects may be able to be taken online or a webinar may be set up in order for you to continue your studies. We can support you with attendance requirements or schedule in make up work shops, depending on the situation.

I am feeling anxious about coronavirus – what should I do?

It is normal to experience some worry or concern about this issue, however if it begins to affect your mental health or physical wellbeing it is recommended you seek support from a health professional.

Endeavour College offers a free and confidential counselling and support service for students. The College Student Assistance Program (SAP) is available 24/7 through Access EAP. Call 1800 336 207 or accesseap.com.au. The SAP counsellors are fully trained and will be able the support that you need at this time.

To self-assess your own risk of coronavirus (COVID-19) please refer to this guide (PDF).

The College is closely monitoring the situation and following all the relevant advice from the Department of Health, Department of Education and Government agencies. As new information becomes available updates will be provided on this page.

  • If you have been in close contact with a confirmed case of coronavirus, you must isolate yourself for 14 days after last contact with the confirmed case.
  • If you have been in close contact with someone who has, and are presenting symptoms including fever, flu-like symptoms, sore throat, headache, and shortness of breath, you need to contact your usual doctor. You cannot attend College until Public Health informs you that it is safe for you to do so.
  • Students and Staff in these circumstances should not attend the college and must avoid contact with other students and staff
  • If you are currently in classes and are excluded from the College due to presenting symptoms of the virus then please contact the student services team in the first instance.

For further detailed and updated information, refer to the links below and a list of state and territory public health hotlines.