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Student Services Adviser - Melbourne

  • AdvertiserEndeavour College of Natural Health
  • DepartmentCorporate
  • Work TypeFull Time
  • LocationMelbourne, VIC
  • Posted17 May 2023
  • Expires31 May 2023
  • Apply

Are you passionate about providing a seamless customer experience? This is a fast-paced customer service role supporting our students in their studies.

The opportunity

We are seeking a proactive, self-directed and motivated individual who thrives in a fast paced, dynamic environment with a focus on excellence in customer service to meet a variety of students’ requests throughout their study journey at the College.

You will assist with general student FAQ’s as well as all queries that help a student progress in their studies throughout the student lifecycle. Additionally, this role provides on-campus administrative, student common room facilities and activities support as required, to facilitate engagement and enhance the student experience.

Primary responsibilities include:

  • Being the first point of contact for all student queries via face to face, telephone and email enquiries
  • Supporting students' queries around re-enrolment, course progression and everyday enquiries that support students study outcomes
  • Working with the National Student Success team to manage workflow to ensure excellence of service to all students' enquiries
  • Assisting the Campus team with student engagement activities, open days and events to maximise student's engagement
  • Supporting the roll out of exams ensuring integrity within the process
  • Providing exceptional customer service to students through friendly, informative and timely responses to student enquiries, supporting a solution-focused approach
  • Proactively following up with students and relevant stakeholders so enquiries are addressed appropriately and escalating complex/high risk/ongoing issues in a timely manner.

This role is being offered as permanent, full time and is based at our Melbourne campus.

About you

You are motivated by providing exceptional service to support and enhance student service. Using your communication skills and customer service focus, you aim to provide a positive customer experience. You thrive working autonomously and have the ability to collaborate with your teammates virtually, located across multiple campuses.

This is an integral role, where things are changing on the daily, our students need you to help and support them through these evolving changes. You are driven by being challenged and keeping on top of policies and procedures and finding solutions to assist our students through their studying journey with us.

The following skills, experience and qualifications will support your success in this role:

  • A commitment to providing excellence in customer service to students
  • 1-2 years of strong customer facing experience - ideally in a fast paced, dynamic and challenging environment
  • Great organisational, time management and multi-tasking skills
  • Flexibility, resilience, patience and a positive and proactive attitude to be solution focused on piecing many parts of the puzzle together to help achieve successful outcomes for students
  • Intermediate to advanced skills across Microsoft Office suite
  • Experience in using CRM systems
  • Experience in Higher Education highly regarded, but not mandatory
  • Degree level qualification is desirable but not required, to give you that first hand experience that you can draw on when supporting our students

About us

Providing the highest standard of education, the most informed curriculum and a nation-wide campus footprint, Endeavour College of Natural Health is Australia's largest provider of Higher Education to the complementary medicine sector.

Our purpose is to be the leader in natural health education, producing experts that keep the world well. We look to transform passion into purpose and are committed to the future and success of natural health. We are the largest provider of complementary medicine higher education degrees in the Southern Hemisphere, with six campuses across Australia. We are proud to produce the experts that keep the world well.

We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Perks of Working at Endeavour include:

  • Free unlimited Endeavour short courses
  • Birthday Leave – staff have a day off for their birthday
  • Employee Assistance program
  • Paid Parental Leave
  • FREE UNLIMITED clinic consults in all of our disciplines
  • 15% off all clinic dispensary and retail products
  • Healthy snacks
  • Beautiful campuses, and top of the line live web hosting facilities
  • All campuses located conveniently to public transport
  • Staff events / midyear social / end of year celebrations

How to apply

Interested applicants are invited to submit a cover letter and resume which demonstrates an ability to deliver on the responsibilities for the role. Applications close Wednesday 31 May 2023. Endeavour College of Natural Health reserves the right to commence screening and interviews as soon as suitable candidates are identified, so please do not delay with your application.

Endeavour welcomes the rich diversity of our community and strives to be inclusive for all. As an equal opportunity employer, we promote social inclusion and encourage applications from Aboriginal and Torres Strait Islander people and the LGBT+ community. Endeavour acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the lands where we live, learn and work.